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Request refund. Requesting a refund for a PlayStation Store purchase If you have bought something on PlayStation Store but have changed your mind about the purchase, you may be able to request a refund. PlayStation Store refund type. Games, Add-ons Subscriptions Pre-Orders. To request a refund for this type of content, please contact us.

Contact PlayStation Support. Please be aware, any free trials will be included in the day period. To cancel your pre-order, please contact us. When refunding a pre-order made with one of these payment types, the refund will be sent to your wallet. Back to PlayStation. System software features on the PS4 console. Version 9. In Trophies, you can now view PS5 trophies in your trophy list. You can also view PS5 trophies in the trophy list on the profile screen under the [Games] tab.

In Messages, we've updated the following: If you're the owner of a group, you can now delete it. To delete a group, open the options menu, and then select [Delete Group]. If you delete a group, it will be deleted for all members. Now when you block someone, you can choose to also leave the group that only you and they are in at the same time.

You won't leave groups that include other players. We've made the following improvements to parental controls: Now when a child requests to use communication features for a game, their parent or guardian will receive a notification on the PS4 and PlayStation App. The child will also receive a notification when their parent or guardian accepts, denies, or stops allowing the child to use communication features for a game.

You can now select whether you'd like to receive notifications on your PS4 or through email about new products and special offers. How to update the PS4 console system software If the system software update on your PS4 console is stuck, restart the update. Manually update PS4 system software. PS4 update file. How to reinstall the PS4 console system software Reinstalling the system software on your PS4 console will delete all of the data on your PS4 console.

Reinstall PS4 system software. PS4 console reinstallation file. Previous PS4 console system software releases. PS4 8. Other updated features On the game session details screen, you can now use the Request to Join button to ask the session leader to join their game session.

Visit the PS5 system software update page and select the "Reinstall system software" section. Start the PS5 console in Safe Mode: press and hold the power button, releasing after the second beep. If your PS5 console does not recognize the update file, check that the folder names and file name are correct.

Enter the folder names and file name using uppercase letters. Visit the PS4 system software update page and select the "Reinstall system software" section. Start the PS4 console in Safe Mode: press and hold the power button, releasing after the second beep. If your PS4 console does not recognize the update file, check that the folder names and file name are correct.

If this process fails, you may need to send your PlayStation console for repair. Please contact us to arrange a repair. Before you reset, have you tried these steps?