The computer might beep, turn off and on the display or cooling fans, or display a blinking power light. This is normal. On the InstallShield Wizard window, click Next. Select I accept the terms in the license agreement , and then click Next. If a Location to Save Files window displays, click Next. Select Update , and then click Next to prepare the update. Wait while the BIOS update installs. The computer displays the installation progress. When prompted, click Continue Startup , or wait for the computer to restart automatically.
It might take a few minutes for the computer to restart. If the update fails, a failure screen displays with additional information. The system might run a BIOS recovery after restarting. Do not attempt to turn off the computer if this happens. If Bitlocker was suspended, search Windows for bitlocker , and then click Resume Protection. If Windows does not open, use a second working computer with internet access to download the BIOS update.
Copy the update file to a USB flash drive and install it on the original computer. Windows might need to be reinstalled if you do not have the key or the key is not recognized after the update. Turn on the original computer with the issue, and then immediately press the esc key repeatedly until the Startup Menu opens.
Read the Details section to confirm that it applies to the computer. Installing the wrong BIOS could cause the computer to stop working. If there are multiple BIOS updates available , identify the motherboard or system board installed on your computer using the information from the System Information utility.
Select your USB flash drive, and then click Next. How does HP install software and gather data? Learn how to upgrade to Windows 11 Windows 11 Upgrade Guide. Note: Depending on your version of Windows 10, some graphics and information in this document might vary. Set up the webcam hardware and software If you need to confirm that you have a webcam and install webcam software, use the following steps. Look for webcam hardware Take a moment to visually inspect the top of your computer display.
Note: Often, there are small holes near the top center of your display. If your computer does not have a built-in webcam, you must use an external USB webcam. Find and use the webcam software that came with your computer If your computer came with a built-in webcam, you can use the Camera app to record and share webcam video. If you can see an image, then you are finished.
Your webcam is working. Basic webcam troubleshooting Use basic troubleshooting steps to restore your webcam to standard functionality, including using the webcam privacy switch, configuring your antivirus software, and verifying that the app you are using can use your webcam.
Note: You might need to adjust your firewall settings to include the webcam software as an allowed application. Locate and toggle the webcam privacy switch or press the webcam shutter key Select HP notebook models come with a webcam privacy switch or a webcam shutter key that turns the webcam off and on.
Locate and use the webcam privacy switch The webcam privacy switch is located on either the right or left side of your computer. Locate and use the webcam shutter key The webcam shutter key is located on the action key row of your keyboard. Verify that your app can use the webcam Windows 10 only Use these steps to make sure that your app can access your webcam. Video does not display in your webcam software such as Zoom, Skype, Messenger, and so on You can open webcam software, such as YouCam, Skype, or Zoom, but video might not display in the main viewing window.
Note: Make sure that other programs or applications that use the webcam are completely closed or not in use. Note: The webcam might be associated with another software program or not responding. Configure CyberLink YouCam webcam settings You might need to configure your app settings to select your webcam. Configure Skype webcam settings You might need to configure your app settings to select your webcam. Note: These steps pertain to Skype version 5. Uninstall and reinstall webcam software Your webcam software might need to be reinstalled to repair a software or hardware conflict.
Go to the webcam software website to install the latest version of the software. Test your webcam Zoom Test your webcam using Zoom, either in or out of a meeting. Test your webcam while not in a Zoom meeting Use these steps to make sure that your webcam is working while not in a Zoom meeting.
Log in to the Zoom client. Click the Video tab. Test your webcam while in a Zoom meeting Use these steps to make sure that your webcam is working while in a Zoom meeting. Click Video Settings. Update or change the webcam driver Some software applications might require updated drivers for your webcam to display video or they might need a more basic driver.
Note: If you cannot find the operating system you want in the list, HP does not have drivers for that operating system. Webcam is not listed in Device Manager The drivers for the Imaging devices , which include the webcam, are not displayed in the Device Manager. Webcam stops working after an update Sometimes, a webcam that was working in one of the preinstalled programs suddenly stops working after installing Windows updates or after installing a recommended update to YouCam or MediaSmart. Webcam does not work after installing other webcam programs Installing multiple webcam drivers and programs might cause conflicts.
Determine the resolution of the webcam This section describes how to find the resolution setting for the webcam on your HP computer. Webcam image quality problems The webcam works, but the image is too dark or the video is choppy. If the image is too dark, take the following actions: Make sure that your video recording environment has good lighting. Reduce the size of the video image in the webcam software. Use a high-speed internet connection. Do not use other high-speed USB devices while using the webcam.
Reinstall the original webcam software that came with your computer If your computer came with a built-in webcam, Microsoft and HP both provide software that you can use with your webcam. Note: If the operating system on your computer was upgraded, these steps do not work. Go to the software manufacturer's website.
Disable the webcam To disable the webcam so that it cannot be used, disable the device in Device Manager. Note: To re-enable the webcam, repeat these steps, but select Enable instead of Disable.
Select a location. Any changes requiring a reboot must still occur before the change takes effect. Previously BCU read back the setting value and compared it to previous value to decide if it was successfully changed. This created problems sometimes when the setting value does not take effect immediately but needs a reboot. Added support for ':', '"', '? A Versions prior to 2. They are not available as a separate download.
Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Search all support. Search help.
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